| 9 |
THE MEADOWS ON UNIVERSITY |
355024 |
1315 S UNIVERSITY DR |
FARGO |
ND |
58103 |
2019-05-16 |
574 |
C |
1 |
1 |
FA2L11 |
> Based on interview with the resident council, observation, review of the admission packet, and staff interview, the facility failed to provide residents, in writing, with a complete and/or accurate list of names, addresses (mailing and email), and/or telephone numbers of all the pertinent State regulatory, advocacy, and informational agencies. Failure to provide this written information to residents has the potential to limit residents' and their families' access to these agencies and has the potential to impact all residents. Findings include: During the resident council interview conducted on 05/14/19 at 2:38 p.m., the residents stated they were not clear about how to contact the pertinent State regulatory, advocacy, and/or informational agencies. Observation on (MONTH) 14-16, 2019, showed a wall mounted enclosed glass case and a binder located near the entrance hallway, that contained written information for the residents and public to view. The wall mounted enclosed glass case contained a list with names and telephone numbers, the binder contained a list with some names, mailing addresses, and telephone numbers, such as the State Ombudsman program, the State Survey Agency, etc. However, the lists contained some inaccurate information (i.e. names, addresses, etc.) and failed to include all the pertinent required agencies. In addition, the lists lacked a statement informing residents that they may file a complaint with the State Survey Agency concerning any suspected violation of nursing facility regulations, non-compliance with the advance directives requirements, and requests for information regarding returning to the community. On the morning of 05/16/19, review of the facility's admission packet of written information/material provided to the residents contained the same inaccurate information as in the above-stated binder. During an interview on the afternoon of 05/16/19, two administrative staff members (#1 and #4) verified the facility failed to provide residents, in writing, with a complete and/or accurate list of names, addresses, e-mails, and/or telephone numbers of all the pertinent State regulatory, advocacy, and informational agencies. |
2020-09-01 |