cms_ND: 24
Data source: Big Local News · About: big-local-datasette
| rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 24 | THE MEADOWS ON UNIVERSITY | 355024 | 1315 S UNIVERSITY DR | FARGO | ND | 58103 | 2019-05-16 | 725 | E | 1 | 1 | FA2L11 | > Based on information provided by the complainant, observation, resident and family interviews, and group interview, the facility failed to ensure the availability of sufficient nursing staff to promptly respond to residents' needs for 5 of 10 confidential resident interviews (Resident A, B, C, F, and J). Failure to provide sufficient staffing for assistance may result in residents experiencing falls and/or incontinence and may negatively affect the residents physical, mental, and psychosocial well-being. Findings include: Observations and interviews included the following: - During an interview on 05/13/19 at 11:21 a.m., Resident B stated, I wait a long time for my call light to get answered, I've had to wait 50-60 minutes several times, weekends are the worst by far. They come in and turn the light off and say they will go get someone and no one comes back. - During an interview on 05/13/19 at 12:29 p.m., Resident A stated, They are slow answering lights, I don't make it on time to the bathroom and then I wet my pants. - An interview occurred on 05/13/19 at 4:11 p.m. Resident C and his/her family member. Resident C stated, I wait long periods of time for my call light to be answered, usually at least 25 minutes. Evenings and weekends are the worst times. Resident C's family member stated he/she had to make the bed (Resident C's bed) at 5:00 p.m. and the day before, staff failed to removed the noon meal tray until 3:00 p.m. - Observation on on 05/14/19 at 12:57 p.m. showed Resident B's call light on. At 1:01 p.m., a nurse (#2) entered Resident #40's room, did not turn call light off, and assisted the resident with cares while this surveyor observed. At 1:23 p.m., the staff nurse finished cares and exited Resident B's room with call light still on. No other staff members came to answer the call light. - During the Resident Council meeting held the afternoon of 05/14/19. Two of the nine residents stated they have experienced long wait times for call lights to be answered. Resident B stated he/she has reported call light wait times to management, and they do not take into consideration the acuity and when a resident requires two CNAs. Resident F stated, I waited 45 minutes for my call light to be answered, when the call light was answered I told the CNA that I had a headache and wanted Tylenol, the CNA was to report to the nurse. I waited another 15-20 minutes for the nurse who never came so I wheeled myself to the nurse station to get the medication for my headache. Resident F reported this occurred about two months ago. - Observation on 05/15/19 at 11:37 a.m. showed Resident J's call light was on, and the resident sat in his wheelchair in the hallway. A nursing staff member (#1) entered the resident's room, turned off his call light, and told the resident somebody would be there soon. The staff member then knocked on another resident's room and asked the staff inside if they were going to assist Resident J next. The staff member (#1) then told Resident J the staff were on their way, to which the resident responded, Yeah sure. I've heard that before. - During an interview on 05/16/19 at 10:15 a.m., Resident J stated call light response times might be only 10 minutes, but sometimes it can be up to an hour. I have waited an hour before. The resident stated this happens pretty much every day, and that's my only complaint, they don't answer the call light quickly enough. - During an interview on the morning of 05/16/19, an administrative staff member (#1) stated, staff should acknowledge call light within 5-10 minutes with needs met within 15 minutes. The facility failed to provide a policy regarding answering call lights. | 2020-09-01 |