cms_AZ: 96
Data source: Big Local News · About: big-local-datasette
| rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 96 | DESERT HAVEN CARE CENTER | 35062 | 2645 EAST THOMAS ROAD | PHOENIX | AZ | 85016 | 2018-03-30 | 567 | B | 0 | 1 | WXKF11 | Based on observation, facility documentation, resident and staff interviews, and policy and procedures, the facility failed to ensure that residents have access to their personal funds on the weekends. Findings include: Review of facility documentation revealed that multiple residents had trust fund accounts through the facility. During the survey, an observation was conducted of a sign which was posted in the business office. The sign read that the resident trust fund bank was open Monday through Friday from 9:00 a.m. until 3:00 p.m., and that the bank was closed on the weekends and holidays. An interview was conducted with a resident at 9:45 a.m. on (MONTH) 26, (YEAR). She stated that she does not have access to her trust fund on the weekends, as the bank is closed. An interview with the business office manager (staff #113) was conducted at 11:20 a.m. on (MONTH) 29, (YEAR). She said that there are a lot of residents who have trust fund accounts in the facility. She stated that she manages these accounts and is the one who provides money for the residents at their request. Staff #113 stated that the banking hours that are posted are correct and are from 9:00 a.m. until 3:00 p.m., Monday through Friday. She said that this is the only time that residents can get their money. She stated that residents are not able to get money on the weekends or holidays. Staff #113 stated the residents and their families are aware of this and they make provisions to get money on Friday, before the bank closes. She said that she has never heard that residents should have access to their accounts on the weekends. Another interview was conducted with the same resident as above on (MONTH) 29, (YEAR) at 1 p.m. She stated that it is a pain that she cannot get money out of her trust fund on the weekends. She said that she has wanted to get money out of her account on the weekends at times, but is unable too. She said that it is hard for some residents because they may have relatives that come to the facility on the weekends and they will have no money to go out to eat with them. The resident stated that it is difficult not being able to get money on the weekends, because she does not have a safe place to keep it if she gets some out of her account on Friday, because she does not like having it on herself as it could get stolen. She also stated that staff do not like residents to have money on them, as it could be misplaced or stolen. During an interview with the Administrator (staff #45) on (MONTH) 30, (YEAR) at 1:00 p.m., he stated that he was not aware that the residents should have access to their trust fund accounts on the weekend, but has seen other facilities offer this to residents. Review of the facility's Resident Trust Account policy and procedure revealed that all nursing facilities are required to provide resident nursing home trust funds to their residents as requested, and that the funds managed by the facility on the resident's behalf must be held in a resident trust fund. The policy noted that the Administrator and the business office manager are accountable for the proper management and safeguarding of resident trust funds. The policy included that resident trust accounts will be managed in accordance with all federal and state regulations. The policy further included that residents will have reasonable and convenient access to the trust account and that petty cash should be available to meet the daily needs of the residents at the facility. The policy noted that trust fund hours of operation were Monday through Friday 9:00 a.m. to 3:00 p.m. | 2020-09-01 |