cms_AK: 42
Data source: Big Local News · About: big-local-datasette
rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
42 | WRANGELL MEDICAL CENTER LTC | 25015 | P.O. BOX 1081 | WRANGELL | AK | 99929 | 2019-04-24 | 585 | D | 0 | 1 | FNNN11 | Based on record review, interview and policy review, the facility failed to provide a written response to 1 resident's (#7) grievance that included: a statement that the grievance was confirmed/not confirmed; actions to be taken by the facility; date grievance was resolved; and date the written decision was given to the resident. This failed practice denied 1 resident (out of a census of 12) their right to participate in improving their experience and to receiving responses in a timely manner. Findings: Record review on 4/17/19 at 8:43 am, of the grievance log revealed there was no follow up process or outcome recorded for a grievance filed by Resident #7 on 12/27/18. The facility was unable to provide evidence that the grievance was resolved in a timely manner or that a written decision was provided in response to the grievance. During an interview on 4/17/19 at 8:45 am, the Grievance Officer (GO) revealed that he/she had not documented the investigation to address the grievance, nor did he/she document the date the grievance was resolved. The GO further stated the issue was resolved several months later, however, could not recall an actual date of completion, and did not provide a written response to the resident. Review on 4/16/19 of the facility's policy entitled, Grievance Policy, last reviewed on 3/2019, revealed, The Administrator and staff will make prompt efforts to resolve grievances to the satisfaction of the resident and/or representative .the Compliance (Grievance) Officer will receive and track grievances through to their conclusion .the resident .will be informed by written decision and this will include: a) The date the grievance was received. b) A summary statement of the grievance received. c) The steps taken to investigate the grievance. d) A summary of the pertinent findings or conclusions regarding the grievance. e) A statement as to whether the grievance was confirmed or not confirmed. f) Any corrective action taken or to be taken by the facility as a result of the grievance. g) The date the written decision was issued. | 2020-09-01 |